Always-on response
24/7 dedicated support protocol for bare-metal AI infrastructure.
SEV 1
Layered controls designed for the demands of high-density AI infrastructure.
Target response
15 min
SEV 1
Material degradation or partial outage with significant business impact.
Target response
1 hour
SEV 1
Performance issue or incident with an available operational workaround.
Target response
4 hours
SEV 4
General request, question, or non-urgent issue with limited impact.
Target response
24 hours
INCIDENT RESPONSE
For active Sev 1 incidents, reach the on-call infrastructure response team directly.
Call hotline
