Customer Success Lead
Success
Hybrid / Remote
Turn customers into long-term capacity partners. Own onboarding, SLA compliance (99.95%), and expansion strategy for enterprise AI accounts.
Customer Success Lead
Success
Hybrid / Remote
Turn customers into long-term capacity partners. Own onboarding, SLA compliance (99.95%), and expansion strategy for enterprise AI accounts.
Customer Success Lead
Success
Hybrid / Remote
Turn customers into long-term capacity partners. Own onboarding, SLA compliance (99.95%), and expansion strategy for enterprise AI accounts.
Customer Success Lead
Success
Hybrid / Remote
Turn customers into long-term capacity partners. Own onboarding, SLA compliance (99.95%), and expansion strategy for enterprise AI accounts.
Mission
Turn customers into long-term capacity partners, not just users.
Role Description
In this role, you will oversee customer onboarding, ensure client satisfaction by resolving support needs, and act as a central point of communication between clients and technical teams. You will analyze customer feedback, align goals with their specific needs, and contribute to strategies aimed at improving the customer journey.
Responsibilities
Own onboarding for GPUaaS customers (first 30–90 days).
Ensure SLA compliance (99.95%+).
Run QBRs and usage expansion strategy.
Be the voice of the customer to engineering & leadership.
Qualifications
5+ years in Customer Success / Solutions Engineering.
Experience supporting enterprise AI / cloud customers.
Comfortable working with CTOs, ML engineers, and researchers. * Strong skills in Customer Satisfaction and analysis.
Mission
Turn customers into long-term capacity partners, not just users.
Role Description
In this role, you will oversee customer onboarding, ensure client satisfaction by resolving support needs, and act as a central point of communication between clients and technical teams. You will analyze customer feedback, align goals with their specific needs, and contribute to strategies aimed at improving the customer journey.
Responsibilities
Own onboarding for GPUaaS customers (first 30–90 days).
Ensure SLA compliance (99.95%+).
Run QBRs and usage expansion strategy.
Be the voice of the customer to engineering & leadership.
Qualifications
5+ years in Customer Success / Solutions Engineering.
Experience supporting enterprise AI / cloud customers.
Comfortable working with CTOs, ML engineers, and researchers. * Strong skills in Customer Satisfaction and analysis.
SIGNAL: OUTLIER
We are constantly scanning for 10x engineers. If you don't fit a standard role description but can optimize GB300 clusters or architect low-latency fabrics, initiate contact immediately.
SIGNAL: OUTLIER
We are constantly scanning for 10x engineers. If you don't fit a standard role description but can optimize GB300 clusters or architect low-latency fabrics, initiate contact immediately.
SIGNAL: OUTLIER
We are constantly scanning for 10x engineers. If you don't fit a standard role description but can optimize GB300 clusters or architect low-latency fabrics, initiate contact immediately.
CORE ARCHITECTURE
NVIDIA GB200 & H100
Blackwell / Hopper Architecture
Kubernetes
Orchestration Layer
PyTorch
ML Framework
Rust / Go
High-Performance Systems